Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
If your order's tracking says it has been delivered, but you have not received it, please contact the delivery service for further investigation. We kindly ask you to keep us informed about the updates from the delivery service. If a case number is p
If your order has not yet been dispatched, and you prefer to pick it up directly from our store, we may be able to accommodate your request. Contact us promptly to reorganize your delivery method. However, if your order has already been shipped, we c
No need to worry! Your items are on their way, but they may arrive in separate packages. Some items in your order might be shipped directly from one of our stores, or from the brand or manufacturer, instead of our distribution center. In such cases,
While our online shop does not directly offer express shipping as a selectable option, we take pride in dispatching all orders using DHL Express. This service is renowned for its speed and reliability. Although we cannot guarantee specific delivery d
If you notice that your order is shipping to the incorrect address, please reach out to us immediately. Although our warehouse team processes and ships orders rapidly, sometimes the order might have already been dispatched. In such cases, it's advisa
We do ship to most countries, however, there are a few that we are unable to send to due to our dealer agreements with the manufacturer. Please note: International shipping quotes do not include duties and taxes of the destination country, which are
Shipping delays can occur for several reasons, such as high volume, weather conditions, transportation disruptions, or other logistical challenges. Most delayed packages typically resume normal transit within 24–48 hours without any intervention. If
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
If your product arrives damaged or with defects, we’re here to help! Please follow these steps for an exchange:. Your satisfaction is our priority, and we’ll work to resolve the issue as quickly as possible.".