My product arrived damaged or with defects.Updated 2 months ago
If your product arrives damaged or with defects, we’re here to help! Please follow these steps for an exchange:
- Contact our customer support team within 7 days of receiving the item. Be sure to provide your order number and details of the damage or defect.
- We may ask you to provide photos of the issue to speed up the process.
- Once approved, we’ll arrange for a return label and guide you through the return process.
- After we receive the damaged or defective item, we will promptly send a replacement at no additional cost to you.
Your satisfaction is our priority, and we’ll work to resolve the issue as quickly as possible."