Yes, we can honor the sale price on an item you recently purchased if it went on sale after you received it. We understand the situation and strive to ensure customer satisfaction. Should you encounter such an incident, please reach out to us, and we
Our Final Sale policy means that certain items cannot be returned or exchanged. This helps us keep our prices as low as possible for our customers. If an item falls under this policy, we unfortunately cannot facilitate an exchange, but you may place
If you decide to cancel your order before it has been processed or shipped, please let us know as soon as possible. We will cancel your order and issue a refund. To guarantee smooth processing, we advise against delay in your request for cancellation
Yes, we do price matching. If you find a product on sale at another store, we can match the price for you. To be eligible for price matching, the following conditions must be met:.
When an item you've ordered is on backorder and we cannot confirm its availability, we offer a couple of options: you may select an alternative product possibly at a discounted price, or we can process a full refund for you. We aim to offer solutions
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
To apply an active promo or discount code:. • Proceed to checkout and enter your code in the Discount Code field. • Click Apply to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Once an order is placed, the payment method cannot be changed directly. A member of our Customer Care Team will need to manually process this request. They will cancel your existing order so you can place a new one with your preferred payment method.
If you've already placed an order, please contact us as soon as possible so we can make the necessary arrangements before it ships. If you haven't placed your order yet, please reach out to our Team Members to ensure we place a note on your order. Ou
Yes, we have a physical storefront where you can comfortably try on different products. Our store is located in Toronto, ON with our operating hours listed on our website. You can also find our location via Google Maps (here). We look forward to seei
Occasionally, inventory discrepancies may prevent us from fulfilling your entire order or certain items within it. We sincerely apologize for any inconvenience this may cause. If this happens, we’ll notify you via email, and any affected items will b
Receipts for your purchases are available on your order confirmation page. If you require an additional copy, please get in touch with us, and we will provide you with a link to the respective order confirmation page.
If you haven't received your order confirmation email, it might have landed in your spam or junk folder. We suggest checking there first. If you still can't find it, feel free to reach out to us, and we'll resend the confirmation. Important: When usi