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ROADKIT

If you haven&apos;t received your order confirmation email, it might have landed in your spam or junk folder. We suggest checking there first. If you still can&apos;t find it, feel free to reach out to us, and we&apos;ll resend the confirmation.Important:&#xA0;When using third-party payment methods like PayPal, Afterpay, or ShopPay, please stay on the checkout page until you&apos;re redirected back to the homepage to avoid any issues

If you haven't received your order confirmation email, it might have landed in your spam or junk folder. We suggest checking there first. If you still can't find it, feel free to reach out to us, and we'll resend the confirmation. Important: When usi

I placed an order but haven’t received my order confirmation. What should I do?

Ordering

Can I receive a price adjustment if an item I purchased goes on sale shortly after?

What is the Final Sale policy at Roadkit?

What should I do if I need to cancel my order?

Do you price match with other stores?

What are my options if an item I ordered is on backorder?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

How do I update my payment method after placing an order?

Can you hold my order if I'm going out of town?

Does ROADKIT have a physical storefront where I can try on products?

Why was my order, or part of my order, canceled?

How can I obtain a receipt for my purchase?

How do I track my order?

What should I do if my order is confirmed as delivered, but I haven't received it?

Can I switch my order to pick-up instead of shipping?

How will I know when the rest of my order will ship?

Do you provide express shipping options?

What can I do if my order has shipped to the wrong address?

Do you ship worldwide?

What should I do if my package tracking shows a delay?

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here.

My product arrived damaged or with defects.

Shipping & Delivery

What is Pickup in Store?

What products are eligible for Pickup in Store?

Can I change my order from in-store pickup to have it shipped to me?

How long do I have to pick up my order?

Pickup in Store

When will I get my refund?

How do I make a return?

Do you offer free returns?

Can I return an online order at one of your stores?

When will my return be processed if the tracking shows it has been delivered?

How can I exchange an item that did not fit?

Why isn't my order appearing in the return portal?

Returns & Exchanges

Why do I see pending charges on my card?

Why isn't my coupon working?

Can I apply a gift card to my order after I have already completed the purchase?

I missed the sale event, and my coupon isn’t applying at checkout. What should I do?

Why can’t ROADKIT honour the coupon for excluded brands?

Payment & Gift Cards

Product Warranty

I placed an order but haven’t received my order confirmation. What should I do?Updated 4 months ago