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Payment & Gift Cards

Why do I see pending charges on my card?

When you place an order with a credit or debit card, we don’t immediately charge it. Instead, we place a 'Pending' authorization to ensure your payment method is valid. Once your items are shipped or picked up, the actual payment will be processed, a

Why isn't my coupon working?

A couple reasons your code isn’t working may include:. If you continue to have trouble applying a promo or coupon code, contact us via chat or phone for assistance.

Can I apply a gift card to my order after I have already completed the purchase?

Unfortunately, we are unable to process a gift card on a transaction that has already been completed. We advise customers to ensure all promo codes or gift cards are applied before finalizing your order to benefit from the discount or credit.

I missed the sale event, and my coupon isn’t applying at checkout. What should I do?

If you missed the Sale Event, unfortunately, any associated coupons or discounts will no longer be valid. Coupon codes are typically tied to specific promotions and timeframes, so once the sale has ended, the codes will expire and won’t apply at chec

Why can’t ROADKIT honour the coupon for excluded brands?

At ROADKIT, some brands are excluded from promotions or discounts due to agreements with the manufacturers or brand-specific policies. These restrictions are put in place by the brands themselves, and we must adhere to their guidelines. While we unde